I'd been warned by a friend and subsequent reading of various websites that an early batch of Citadel's Finecast range had been found to have "significant" casting "errors." As the finecast figures I'd purchased to date had been perfectly fine, better than Forgeworld in most cases, I thought I'd dodged that particular bullet.
Then I started prepping Castellan Crowe for paintclub this weekend.
But they are problems.
Not possible in this case. I found multiple bubbles in the bolter casing, the ammo clip, hands and arms of the figure. The position of the bubbles meant filing down wasn't possible and bullet holes would've looked stupid. The only solution was to get to work with my green stuff.
The point of this post is that if you do find yourself in possession of a defective Finecast or Forgeworld miniature, you don't have to take it back to the shop unless you really want to (especially if the shop is some 25miles away as in my case). Of course if you do want to exercise your statutory rights as a consumer you should and if the staff in your local GW won't exchange your Finecast model for something at the standard you'd expect, play merry hell with them. I do accept that there will be some casting errors that need correcting when you get a miniature out of the box, we've been doing that we metal figures for years. Cleaning up mould lines and flash is part of the fun. But you shouldn't have to perform reconstructive surgery on a figure unless you want to and feel capable of doing so.
If you, it is not hard to do and good practice in using green stuff. But, if you don't want to, take it back to the shop and make sure they give you a suitable replacement.
So far with Forgeworld I've not had a figure that's needed as much doing to it as this unfortunate Finecast Castellan Crowe. Which is fortunate, because I've no idea what their returns policy is.